Job Title: Customer Service Representative/Cashier Department:
Job #: 5960
Reports to: Store/Department Manager
Purpose:
To provide superior customer service. Strong product knowledge to enhance sales capabilities.
Knowledge and Skills Required to Function Effectively in this Position
Required:
* Basic math skills required.
* Ability to read and write.
* High customer orientation/skills (including telephone).
* Transportation required.
* Willing to work flexible work schedule, including weekends, evenings and holidays.
* Able to lift 50 lbs.
Desired:
* High school education or equivalent.
* Previous work experience.
* Previous retail experience.
Major Responsibilities:
* Ability to sell products to customers.
* To greet and cash out customers in a friendly and efficient manner.
* To properly handle Agriventures Agway’s assets (inventory, money, property, equipment).
* To promote Agriventures Agway’s image with a well merchandised and stocked store.
* To maintain a clean and orderly showroom and warehouse.
* To load or ensure that all bulky and heavy merchandise is carried out and loaded for the customer.
* To fill or ensure that propane tanks are filled and loaded for the customer (Must be certified).
* To provide product expertise to meet customer needs.
* To assist in the delivery of products and service to customers as required.
* Other duties, as assigned.
Working Environment: Flexible work schedule, evenings, weekends and holidays.
Dusty environment at times.
Ability to lift 50 lbs.
Job Title: Driver
Job #: 7725
Reports to: Store/Department Manager
Purpose:
Provide local deliveries of merchandise including power equipment, lawn and garden supplies, lumber, and farm-related products.
Knowledge and Skills Required to Function Effectively in this Position
Required:
* High School diploma or equivalent relevant experience.
* Current license.
* Driving record with no violations.
* Ability to lift up to 100 pounds.
* Ability to read and understand delivery tickets.
* Able to work weekends, holidays and evening hours.
* Clean, neat appearance.
Desired:
* 2-3 years prior driving experience in box trucks.
Major Responsibilities:
* Load, secure, and ensure safe delivery of customer merchandise to customer sites.
* Support warehouse and sales floor activities.
* Maintain proper documentation of pick-ups and deliveries; also DOT documentation.
* Respect for customers and their property.
* Serve as Agriventures Agway’s representative on farms. Exhibit product knowledge to customers when asked. Ability to sell products.
* Other duties, as assigned.
Working Environment:
* Long hours during peak seasons.
* Weekend, evening and holiday hours may be necessary.
* Must be a team player
Job Title: Department Manager
Reports to: Store Manager
Purpose:
To provide superior customer service demonstrating strong leadership, supervisory abilities, training ability, and product expertise.
Knowledge and Skills Required to Function Effectively in this Position
Required:
* Demonstrated leadership ability.
* Minimum 3 years experience in a retail environment.
* Ability to train others.
* Demonstrated superior customer service skills.
* Excellent telephone and communication skills.
* Ability to read, interpret and comprehend product label content.
* Ability to lift 50 lbs.
Desired:
* Associate Degree – Business/Marketing or equivalent experience.
* Bachelor’s Degree – Business Administration, Marketing, Communications.
* Agway product knowledge.
* PC literate.
Major Responsibilities:
* Coordinate and perform various operational duties including work scheduling, responsibility for the store in the manager’s absence, cash register checkout, customer complaints, cycle counts, ordering product, and employee supervision.
* Provide leadership and product expertise in specific specialized business categories (i.e., nursery, equine, pet, lawn and garden).
* To greet and cash out customers in a friendly and efficient manner.
* To properly handle Agriventures Agway’s assets (inventory, money, property, equipment).
* To promote Agriventures Agway’s image with a well merchandised and stocked store.
* To maintain a clean and orderly showroom and warehouse.
* To load or ensure that all bulky and heavy merchandise is carried out and loaded for the customer.
* To fill or ensure that propane tanks are filled and loaded for the customer (Must be certified).
* To provide product expertise to meet customer needs.
* To deliver products and service to customers as required and ensure all associates provide superior levels of customer service at all times.
* To represent Agriventures Agway at trade shows and AgriVentures Agway events.
* To manage and maintain store inventory in terms of ordering products and ensuring integrity of records and inventory levels.
* To handle customer transactions such as the resolution of returns and the custody of inventory.
* To provide training to Customer Service Representatives/Cashiers.
* Other duties as assigned.
Working Environment:
* Flexible work schedule – evenings, weekends, holidays.
* Dusty environment at times.
* Ability to lift 50 lbs.